Team up with ｃｏｕｎｔerpart MICE Fulfilment staff to ｄｅｌiver sector/customer specific services as required

與會務執行組的同事合作為客人提供特定的服務

Communicate to his/her superior any issues enｃｏｕｎｔered and other relevant information

當遇到問題時與他/她的上司溝通和提供相關信息

In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food &
beverage coordination, ｔａｂｌｅ arrangements, decoration options, etc. to improve meeting efficiency and productivity

在活動策劃階段，與會議策劃人協商確定最佳的會議室配置，推薦茶歇時間，菜單制定，食物與飲品的搭配，會議擺桌安排及會場布置等，從而提高會議效率和生產力

Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

會見每一位會議策劃人，匯報當日的活動情況，回顧活動的消費，賬單和合同外的消費，從而審核最終的賬單

Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

分配后作為首要聯系人，為客人提供直接幫助，為了能迅速地滿足客人的需求并使他們的活動順利進行

Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

管理活動結束后的反饋調查意見的收集，跟進客戶以獲得活動反饋并確定未來的合作機會

Develop awareness and reputation of the hotel and the brand in the local community

提高酒店和品牌在當地的知名度和聲譽

Proficient in Microsoft Office software, strong language expression and writing skills, able to clearly and accurately obtain and convey information to guests, technical staff, management and team members, and can organize information into reports

精通微軟辦公軟件，有較強的語言表達與書寫能力，能夠清晰準確地獲取和傳達信息給客人、技術人員、管理層以及團隊成員，并能將信息整理成報告

Bachelor degree or above, at least three year related experience in customer relationship maintenance

本科或以上學歷，至少三年客戶關系維護的相關經驗

Be motivated to complete the required work within the given deadlines

能夠積極的在所給的期限內完成各項要求的工作

其他要求
國際聯號工作經歷：優先
計算機能力：良好

聯系人：Wayne

上班地址：-廣東-珠海-香洲區情侶南路1號珠海仁恒濱海中心5棟