Shangri-La, Yiwu 義烏香格里拉

Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international ｄｅｌights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.

義烏香格里拉位于高達215米的義烏世貿中心，毗鄰與世界小商品貿易的國際商貿城。酒店坐擁362間48平米以上的客房和136間服務式公寓。酒店設有三間餐廳，為客提供非凡的餐飲體驗。紅堂特色餐廳提供各國風味美食；
越繡灶自助餐廳大廚現場烹飪提供當地與國際美食；
大堂酒廊是賓客享受下午茶的理想之所。位于酒店三樓的2，000平米無柱式大宴會廳挑高12米，可舉辦超過1,000人的宴會活動。酒店還設有11間不同大小的多功能廳，其中部分還配備自然采光。

We are currently looking for a?Service Associate – Service Center?to join our team.

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As a Service Associate – Service Center, we rely on you to:

1. To have complete knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Acｃｏｕｎｔing Software.

2.Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri-La policies and procedures.

3.Demonstrate and practice the Guidance Principle according to the “Shangri-La? Culture”.

4.Ensures that procedures set with regards to guest confidentiality are strictly adhering to.

5. Performs any other duties that may be assigned by the Service Manager.

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We are looking for someone who:

1.Presenｔａｂｌｅ, Communication skills, Good Health, Articulate.

2.Has a? good grasp of both written and spoken English.

3.Ability to interact, Takes ownership and initiative.

4.Knowledge of computer, Able to work flexible hours.

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工作概述：

1. 全面掌握電話房/服務中心操作系統專業知識，如交換機/呼叫中心系統/計費系統。

2. 根據酒店的政策和程序確保專業地處理所有客人的內外部電話并且關心客人。

3. 根據香格里拉的企業文化來實踐和體現我們的指導原則。

4. 確保有關對客保密的程序嚴格地執行。

5. 執行服務經理分配的其他工作。

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崗位要求：

1.良好的外貌，溝通良好，身體健康 ，語音清晰。

2.良好的英文口語及書寫領會能力。

3.善于交際，有主人翁精神和主動性意識。

4. 會使用電腦辦公軟件，能適應酒店的工作時間。

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If you are the right person, what are you waiting for？ Click the apply button now！

其他要求
語言能力：英語-良好 中國普通話-精通

聯系人：鮑先生

上班地址：-浙江-金華-義烏市福田路6號、8號