崗位職責
1. Assist guests with all inquiries, both apartment and non-apartment related.
協助客人各種與公寓相關或無關的問詢。
2. Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
進行有效的交接班說明工作，以明確公寓活動和運營要求。
3. Maintain detailed knowledge of the activities of the day and alert to any potential problems.
詳細了解當日活動情況并留意各種潛在問題。
4. Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
詳細了解所在城市和地區的情況，包括去往主要地點的路線、以及關于餐館、劇場、商場、電影院、體育場館、娛樂設施、銀行、領事館、交通系統和特殊活動的信息。
5. Consult Log Book for information/request left by outgoing shift.
查閱交班人員的工作日志，尋找相關信息和要求。
6. Manage all incoming guest mail, messages, telexes, facsimiles and special ｄｅｌiveries, in accordance with policy.
按照相關政策，對發給客人的信件、留言、電傳、傳真和特快專遞進行管理。
7. Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
按照客人的要求，對客人寄出的郵件、通過信使服務寄送的信件、 包裹的郵資和貨運進行管理。
8. Maintain order and security of guest keys and other ｓｅｌｅｃｔed keys kept in Operation Department, ensuring key issue policy is followed.
遵守鑰匙管理政策，保證客人的鑰匙及其它存放在運營部的鑰匙的安全與有序管理。
9. Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.
依照公寓政策，替外出的客人接聽電話和留言。
10. Record incoming registered mail, telegram, parcel, telex in appropriate file.
在相應的檔案上對寄給客人的掛號信、電報、包裹和電傳進行記錄。
11. Night staff check mail, message of expected guests against the system/computer and expected arrivals.
夜崗人員按照電腦系統和預抵房記錄對預抵客人的郵件和留言進行查收。
12. Co-ordinate the maintenance of all recreational facilities and equipment.
協調康樂設施和設備的所有保養工作。
13. Coordinate the ｄｅｌivery of all recreational guest services.
協調所有對客康樂服務。
14. Responsible for the safety of all guest services.
負責所有對客服務的安全 。
15. Manage the sale and promotion of departmental products and services.
對部門的產品及服務的銷售工作進行管理。
16. Comply with all apartment and corporate guiｄｅｌines (eg signage guiｄｅｌines, safety guiｄｅｌines, etc).
遵守公寓和企業指導方針（如標識指導方針安全指導方針等）。
17. ｄｅｌiver high quality service to guests.
向客人提供高品質的服務。
18. Adhere to departmental cleaning and maintenance programs.
遵守部門清潔和保養規定。
崗位要求
● Familiar with all department procedures and related customer service requirements.熟悉部門所有程序和相關對客服務要求。
● Strong sense of responsibility.
責任心強。

聯系人：任女士