To have complete knowledge of the operational systems at Telephone / Service Centre e.g. PABX / Call Centre System / Call Accounting Software.
全面掌握電話房/服務中心操作系統專業知識,如交換機/呼叫中心系統/計費系統。
Builds relationship with guests to delight and gain loyalty.
與客人建立友好關系, 使其喜出望外贏得客人忠實感。
Notes, collects and actions on any guests preferences.
確保賓客喜好表的記錄, 收集和行動實施。
Ensures all call is transferred to the correct guest.
確保所有的電話都能夠轉接到正確的客人。
Accurately records all request for wake-up calls and ensures they are handled correctly
正確的記錄所有叫早服務,確保做到準確無誤。
Personalized wake-up call must be rendered for all VIP, Golden Circle member and Horizon Club guest.
對于VIP客人、貴賓金環會會員和豪華閣客人給予個性化的叫早服務。
Completely familiarized with the telephone console.
要對電話主控制器熟練掌握。
Must be familiarized with the communication system, radio / music and video equipment.
必須熟悉通訊系統,收音機/音樂播放設備以及影像設備。
Performs any other duties that may be assigned by the Service Manager.
執行服務經理分配的其他工作。
Familiar with all? current events and function in the hotel and in the city.
熟悉飯店內部和本市所有的時事及內容。
崗位要求:
-大專以上學歷;
-口齒清楚,音質優美,待人熱情,工作負責;
-通曉酒店的服務設施、各營業點的服務項目、服務時間以及收費標準,掌握總機房所有設備的操作程序,機器性能;
-普通話流利,英語流利;
聯系人:溫州香格里拉
上班地址:-浙江-溫州-溫州市鹿城區香源路1號
該職位發布已超過90天,可能已過期!