崗位職責

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。Responds to guest needs and resolves related problems就客人的需求做出反應并解決相關問題。Supervises and directs Reception and Reservations personnel.對接待部和預訂部工作人員進行監督和指導。Supports and assists Front Office personnel and all departments at peak periods.在高峰期向前廳部工作人員和其它所有部門提供支持和協助。Ensures VIPs and IHG Rewards Club guests receive special attention保證貴賓和IHG優悅會會員受到特別關照。Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.監督員工的行為、制服穿著、衛生和外表形象。Analyses the rate variance report to ensure rooms revenue control分析房價差異報告以保證控制客房收入。Takes action with the Property Management Systems (PMS) in emergency situation.在緊急情況下使用酒店管理系統（PMS）。Fully conversant with all hotel emergency procedures.熟知酒店緊急情況所有處理程序。Ensures front line staff complies with FIT marketing techniques and maximize sales.確保一線員工遵從散客市場技巧并最大化的進行銷售。

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其他要求
語言能力：英語-熟練
計算機能力：熟練

聯系人：楊女士

上班地址：-上海-上海浦東新區世紀大道210號