主要職責

Main Duties

?

行政

Administration

n?? 檢查并清點保安部辦公室的存貨清單。

Checks and acｃｏｕｎｔs for all inventories in the Security Office.

n?? 將有關保安的事件記錄在日志上，以便有關保安人員了解和管理。

Records all occurrences of security interest in the log book for the information of the security personnel and

management.

?

賓客服務

Customer Service

n?? 持禮貌態度，有效妥善地解決所有住店客人和內部客人的投訴和要求，已確保問題達到滿意地解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

n?? 客人和員工之間保持一種良好的合作關系。

Maintains positive guest and colleague interactions with good working relationships.

n?? 財務

Financial

n?? 確保新技術新設備在工作中得以運用，提高工作水平的同時使工作系統化。

Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system

?

營運

Operational

?

n?? 熟悉酒店各細節布局，定位和功能:

To be fully conversant with every detail of the hotel layout and the location and functions of:

噴淋系統及煙霧探測器；

Sprinkler system and smoke detectors;

滅火器材和緊急出口；

Fire fighting equipment and emergency exits

消防控制室和消防指示儀表板；

Fire control room and fire indicator panels

緊急疏散/公共廣播系統；

Emergency evacuation / public ａｄｄress systems

酒店外緊急疏散集合區；

Emergency assembly area outside hotel

消防/炸彈威脅和安全程序；

Fire / bomb threat and security procedures

電梯；

Lifts

緊急報警電話號碼；

Emergency phone numbers

急救設備。

First aid equipment

?

n?? 保護酒店，客人及員工的財產安全，使其免遭破壞、偷竊及任何犯罪行為。

To safe guard the hotel, guest and associates’ property from vandalism, theft and any kind of crime.

n?? 幫助并為客人引路。

To be helpful to guests or patrons to the various outlets or functions.

n?? 確保員工按照酒店政策和程序上下班打卡。

To ensure that associates punch in / out and following established policy and procedures of the hotel.

n?? 監測和控制所有員工、訪客和承包商通過員工通道進出酒店。

To monitor and to control the movement of all associates, visitors and contractors leaving or entering

the hotel through the staff entrance.

n?? 準確有效地判斷處理各項工作.

To handle all tasks with diplomacy, tact, appropriate discretion and efficiency

n?? 按照公司規定的政策和程序，協助檢查員工攜帶包裹及更衣柜。

To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.

n?? 嚴格記錄和檢查從員工入口及卸貨處進出訪客所帶的物品。

To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through

the associate entrance or loading dock.????

n?? 確保未經允許的人員不得進入酒店樓層和辦公區域。

To ensure that unauthorized personnel do not gain access to the hotel floors and back of the house areas.

n?? 確保承包商和訪客用有效證件換取酒店訪問證后，方可從員工通道和卸貨口進入酒店。

To ensure that all contractors and visitors to the hotel exchange their identity cards for hotel security passes when entering the hotel premises through associate entrance or loading dock..

n?? 應準確了解酒店外部承包商所做設備安裝、工程項目及酒店改造項目的地點、情況。

To be aware of all locations of hotel equipment installation, hotel project or renovation which will be handled by outside contractors.

n?? 確保酒店和工作區的清潔。

To ensure the cleanliness of working areas and hotel premises.

n?? 用對講機聯絡，保持對酒店周邊地區的監測和控制。

To monitor and to control the situation around the hotel by radio telecommunication.

n?? 檢查緊急報警電話情況。

To check and to ensure that all CCTV recording is properly operated.

n?? 檢查并確保所有監控錄像設備正常運行。

To check Operator of emergency phone alarms.

n?? 確保任何時間車道暢通，交通流量順利。

To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times.

n?? 當職期間，確保所有活動和各項功能正常運行

To ensure to check all current events, activities and functions at the time of the duty.

n?? 在巡邏責任區，確?？腿税踩褪孢m。

To patrol the areas of responsibility and to ensure the safety and comfort of the guest.

?

人事

Personnel

?

n?? 協助監督員工的出勤和工作表現，確保他們的正確著裝保持高標準的個性表現和個人衛生符合酒店和部門的儀表標準。

Assists to oversee the punctuality and appearance of all Security Officers, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

n?? 監督并鼓勵保安員的工作。

Monitors and motivates the performance of the Security Officers.

n?? 堅持履行以人為本的原則，展示并發揚凱悅的精神和文化底蘊。

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture ｃｈａｒacteristics.

n?? 確保員工充分理解解員工守則和規章制度。

Ensures that associates have a complete understanding of and adhere to associate rules and regulations.

n?? 確保員工遵守酒店，公司和當地的有關消防、安全、保衛的規章制度、法律法規。

Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

n?? 對員工調查問卷給與反饋并確保相關的整改得以實施。

Support the relevant changes and action plans as a result of Associate Opinion Survey.

?

Other Duties

其他

n?? 熟練使用、維護酒店內部無線通訊系統。

Is conversant with the use and maintenance of the radio systems in the hotel.

n?? 了解法律知識。

Is knowledgeable in statutory legislations.

n?? 理解并嚴格遵守員工手冊關于酒店防火、食品衛生和安全的規章制度。

Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety

n?? 確保個人言語和儀表的高標準要求。

Ensures high standards of personal presentation and grooming.

n?? 根據酒店內部、公司和行業內部傳達的精神隨時改進保安部的工作職能。

Responds to changes in the Security function as dictated by the industry, company and hotel.

n?? 時刻保持并表現出酒店的形象。

Exercises responsible behaviour at all times and positively representing the hotel.

n?? 按要求出席培訓和會議。

Attends training sessions and meetings as and when required.

n?? 履行其他合理的職責和責任。

Carries out any other reasonable duties and responsibilities as assigned.

聯系人：flora

上班地址：-江蘇-蘇州-江蘇省蘇州市